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Chapter 3
Troubleshooting
3.1 Blank Screen
If MagicHD starts with a blank screen and you can’t get media to display:
• If you are running MagicHD on the same PC as MagicQ
– you must launch MagicHD from within MagicQ. The MagicHD window title will show MagicHD (Server 1 ‘MagicHD’)
or something similar
– you must ensure the media player is configured correctly.
• If you are running MagicHD on its own PC:
– the MagicHD window title will show MagicHD (Art-Net universe 0) or something similar
– you must patch MagicHD to an Art-Net universe that is being output by MagicQ
– you must ensure the media player is configured correctly.
– you must tell MagicHD to use the right universe. The protocol and universe are changed under File → Settings in the
MagicHD application menu.
• If the MagicHD window has filled the screen and hidden other applications you can leave full screen mode by
– on a PC press F11 to leave fullscreen, or Alt-Tab to cycle round your applications
– on a Mac press Cmd-Shift-F, or Cmd-Tab to cycle round your applications. Although you can’t see the mouse pointer, if
you move it to the extreme top right the application menu bar should re-appear, including the fullscreen button which you
can press to leave fullscreen.
3.2 Media Conversion
3.2.1 New files are not being converted
For MagicHD to spot a new media file that needs to be converted, the file must be in the right place.
• Does the filename start with a number and underscore? e.g. 001_example.mov
• Is the file in a numbered directory? e.g. 99/001_example.mov
• Is the directory under MagicQ PC/convert? e.g .../MagicQ PC/convert/99/001_example.mov
- MagicHD User Manual 1
- MagicHD User Manual ii 2
- Contents 3
- Introduction 9
- 1.2 Known Problems 10
- 1.3 Changes 10
- 1.4 References 10
- Getting Started 11
- 2.3 Adding a Mask 12
- 2.8 MagicHD Window 13
- 2.9 Adding Media 13
- 2.5 Keystone 13
- 2.6 Projector Colour Control 13
- 2.7 Displaying Text 13
- 2.11 LED Wall 14
- 2.12 Playing Audio 14
- Troubleshooting 15
- 3.3 Thumbnails 16
- 3.4 Network Configuration 16
- 3.5 Keystone 17
- 3.6 No Text 17
- 3.7 No Live Preview 18
- Using MagicHD 19
- 4.2 MagicQ Setup 20
- 4.3 The Application Window 21
- 4.4 Full Screen Mode 21
- 4.5 Split Output Mode 22
- 4.6 Settings 22
- 4.7 Status 23
- 4.8 Window Size Dialogue 23
- 4.8.1 No Border 24
- 4.8.2 Fixed Size 24
- 4.8.3 Live Changes 25
- Chapter 5 26
- 5.1.2 Manual Conversion 28
- 5.1.3 Deployment 28
- 5.1.4 Notes 28
- 5.1.5 Tips 29
- 5.1.6 Thumbnail Regeneration 29
- 5.2 Masks 30
- 5.2.2 Flipping and Inverting 31
- 5.3 Audio 32
- 5.3.2 Output Layer 33
- 5.3.3 Output Device 33
- 5.3.4 Status 33
- Media Layers 34
- 6.7 R/G/B 35
- 6.8 Colour Effect 35
- 6.9 Blend 36
- 6.10 Folder and File 36
- 6.11 Start and End Frame 36
- 6.12 Speed 37
- 6.13 Play Mode 37
- 6.14 Transition 38
- 6.15 Mask Opacity 38
- Text Layer 40
- 7.6 Background R/G/B 41
- 7.7 Background Transparency 41
- 7.8 Text Folder and File 42
- 7.9 Font 42
- 7.10 Text Lines 43
- 7.11 Scroll Direction 44
- MagicHD User Manual 38 / 58 46
- Border Result 46
- MagicHD User Manual 39 / 58 47
- Output Layer 48
- 8.6 R/G/B 49
- 8.7 Colour Effect 49
- 8.9 Keystone 49
- 8.10 HUD Control 50
- 8.11 Audio Volume 50
- 8.12 Physical Effect 50
- Head Up Display 51
- 9.1 HUD Anatomy 52
- DMX Personality 53
- 10.3 Text Layer 54
- 10.4 Media Layers 55
- 10.5 Parameter Types 55
- 10.5.1 Angle 56
- 10.5.2 Audio Pan 56
- 10.5.3 Audio Scale 56
- 10.5.4 Blend Type 56
- 10.5.5 Colour Effect 56
- 10.5.6 Colour Scale 57
- 10.5.7 Control Enable 57
- 10.5.8 Control Function 58
- 10.5.9 Direction 58
- 10.5.10 Duration 58
- 10.5.11 Flag 58
- 10.5.12 HUD Control Bitmask 59
- 10.5.13 Keystone 59
- 10.5.14 Layer Stretch Mode 59
- 10.5.15 Mirror / Flip 59
- 10.5.16 Number 60
- 10.5.17 Physical Effect 60
- 10.5.18 Play Mode 60
- 10.5.23 Speed Factor 61
- 10.5.19 Scale 61
- 10.5.20 Screen Offset 61
- 10.5.21 Scroll Position 61
- 10.5.22 Scroll Speed 61
- 10.5.24 Text Loop Mode 62
- 10.5.25 Transition Type 62
- Background Information 63
- Changes To DMX Personalities 64
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