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www.chamsys.co.uk MagicQ Software Quick Start
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Backup Archives
By default MagicQ stores an archive of the show files for every quarter of an hour of the day, and for every day of the
week. This enables the user to revert to a previous copy of their show.
Archive files are only made when MagicQ auto saves – so if auto saves are disabled then no archive files will be
generated. If MagicQ is set to “auto save on changes” then archive files will only be stored when changes are made.
To revert to an archived file press SHIFT and LOAD BACKUP in the Setup Window.
Archive files are stored in a special directory that should not be modified by the user. When the user re-loads an
archived backup file, the backup file is restored into the standard show directory.
Archive files have the name “backup0530.sbk” to indicate the show file that was recorded just before 5.30am. Daily
files are also stored – “backupfri.sbk” indicates the show file that was recorded at the start of Friday. Archive files are
overwritten every 24 hours, except for the daily files which are overwritten every 7 days.
Reporting problems
MagicQ stores diagnostic information about keys pressed, strange events and resets in log files. If you notice a
problem then please send us the show file and the log file for the time the problem occurred and we will investigate and
fix the problem in the next version of software.
For fastest response, please enter details of the problem directly into our on-line bugtracker system at
http://download.magicq.co.uk. Please attach show files and log files to the bug report. Note that attachments are only
visible to ChamSys and yourself, so your show file will not be made public,
Log files are stored in the log folder and are named according to the time and date the session was started – a new log
file is started each time MagicQ re-starts. The time and date of the file is the time that the session ended.
We are also happy to answer questions at support@chamsys.co.uk.
Upgrading MagicQ PC software
To upgrade MagicQ PC software on Windows first remove the old software (Control Panel, Add/Remove Programs),
then install the new software. Your show files will not be affected by the upgrade, but it is always worth keeping a
backup of important files on a separate drive anyway.
On Mac OS/X, the installer should install over the top of any previous install of MagicQ.
On Linux, you can extract the files from the archive over the top of the already installed files.
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